FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
All of the furniture in The Stock Room is bought in bulk and sold as-is, without customization. If you’d like to order furniture in a specific color or style, ask one of our staff to show you options in the Benson Stone Co. furniture showroom.
In order to keep our furniture prices as low as possible, our warranty & return policy is limited. The Stock Room furniture sales are final. Please confirm that the furniture will fit in the room and through doorways before purchase.
Here is a brief overview of our policies, according to the circumstances:
- The furniture is found to be faulty due to a manufacturer defect – If your furniture is found to be faulty due to a manufacturer defect within 90 days of purchase, our store will cover the cost of repair or replacement.
- The furniture has been damaged by the customer or their guests/children/pets – Talk to your sales rep about purchasing a furniture protection plan to cover damages such as rips, stains, and breaks. Our store does not cover the cost of such repairs.
- The furniture shows signs of routine wear & tear after a period of regular use – The Stock Room offers the best-quality, American-made furniture that’s available at this price point, but it will naturally show signs of wear over time. Our store does not cover the cost of routine wear.
The furniture delivery fee is a flat $159 to addresses within 15 miles of the store. Please reach out to us directly for a delivery quote if you live further than that.
Delivery times fluctuate, but, in general, we are able to schedule a delivery date within one or two weeks of purchase. Please reach out to us directly to get a more exact delivery time for your product and address.
Customers may pick up their furniture from the store during regular pick-up hours on the day of purchase or within 1 week after purchase. Pickup hours are from 9:00am – 3:30pm Monday thru Saturday. Please visit the furniture sales desk on the 3rd floor prior to pick-up to get the proper paperwork and instructions.